Privacy Policy

Introduction

lb88 ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose information about you when you access or use the lb88 platform, including our website, mobile interface, games, casino, sports betting, and all related services available at lb88.games.

By creating an account and using lb88's services — including cricket betting, live casino, slots, crash games, and payment services via bKash, Nagad, Rocket, or bank transfer — you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree, please discontinue use of our services immediately.

Information We Collect

We collect different types of information depending on how you interact with lb88. This includes information you provide directly, information we collect automatically, and information from third parties.

Information You Provide Directly

• Full name, date of birth, and gender when registering your account
• Email address, phone number, and residential address in Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities)
• Government-issued ID documents submitted for KYC verification (National ID card, passport)
• Financial information including bKash, Nagad, Rocket, or Upay mobile wallet numbers and bank account details for deposits and withdrawals
• Communications you send to us via email or support channels, including complaints and feedback

Information Collected Automatically

• Device information: device type, operating system, browser type, and unique device identifiers
• IP address and approximate geographic location (country and city level)
• Usage data: pages visited, games played, betting activity, session duration, and click patterns
• Transaction history: deposit amounts, withdrawal records, bonus usage, and game results

Information from Third Parties

• Identity verification and fraud prevention data from KYC service providers
• Payment processing confirmations from bKash, Nagad, Rocket, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners
• Responsible gaming data from self-exclusion registries, where applicable under our responsible gaming obligations

How We Use Your Information

lb88 uses the information we collect for specific, legitimate purposes directly related to providing and improving our services. We do not use your data for purposes unrelated to running our platform.

• Account creation, verification, and ongoing account management, including KYC compliance
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, and resolving any related disputes
• Personalising your gaming and betting experience, including recommending cricket matches, BPL and IPL events, and casino games suited to your activity
• Sending promotional messages, bonus offers, and platform updates — you may opt out of marketing communications at any time
• Detecting, investigating, and preventing fraud, money laundering, underage gambling, and other prohibited activities
• Analysing platform usage to improve our services, fix technical issues, and develop new features for Bangladesh users

How We Share Your Information

lb88 does not sell, trade, or rent your personal information to any third parties for their own marketing use. We only share your data in the following limited circumstances:

• Service providers who assist with payment processing (bKash, Nagad, Rocket), identity verification (KYC partners), fraud prevention, and IT infrastructure — these partners are contractually bound to protect your data and use it only for the services they provide to lb88
• Law enforcement authorities, regulatory bodies, or courts where we are legally required to disclose information or where we believe disclosure is necessary to prevent harm or investigate illegal activity
• In the event of a merger, acquisition, or sale of lb88 assets, where user data may be transferred as part of the transaction — you will be notified of any such change in advance
• Responsible gaming partners and self-exclusion scheme operators, to the extent necessary to enforce player protection obligations

We require all third parties to respect the confidentiality of your information and to treat it in accordance with applicable data protection standards. We do not permit our third-party partners to use your data for their own independent purposes beyond the scope of their engagement with lb88.

Cookies and Tracking Technologies

lb88 uses cookies and similar tracking technologies to operate our platform effectively, remember your preferences, and understand how users interact with our site. A cookie is a small text file placed on your device when you visit a website.

We use the following categories of cookies on lb88.games:

• Essential cookies: required for the site to function correctly, including session management, login state, and security features — these cannot be disabled
• Analytics cookies: help us understand how visitors navigate lb88, which pages are most popular, and how we can improve the user experience for Bangladesh players
• Preference cookies: remember your settings and choices — such as language, preferred deposit method (bKash, Nagad, Rocket), and display options — so you do not have to re-enter them on every visit

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The specific retention period depends on the type of data and the reason it was collected.

Account and transaction records are typically retained for a minimum of five years following the closure of an account, in line with standard financial compliance requirements. After the applicable retention period, your data is securely deleted or anonymised so it can no longer identify you.

Your Rights

As an lb88 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected].

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right to rectification: you may ask us to correct any inaccurate or incomplete information we hold about you
• Right to erasure: you may request deletion of your personal data where there is no compelling reason for its continued processing, subject to our legal retention obligations
• Right to restrict processing: you may ask us to suspend the processing of your data in certain circumstances, for example while we investigate an accuracy complaint
• Right to object to marketing: you may opt out of receiving marketing communications from lb88 at any time by contacting support or using the unsubscribe link in our emails

We will respond to all valid requests within a reasonable time frame. We may need to verify your identity before processing your request to protect your account security.

Data Security

The security of your personal information is a priority at lb88. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Socket Layer) encryption for data in transit, secure server infrastructure, access controls limiting data access to authorised personnel only, and regular security reviews.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to choose a strong, unique password for your lb88 account and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

Third-Party Links

The lb88 platform may, from time to time, reference or display content from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy practices and terms. lb88 is not responsible for the privacy practices or content of any third-party providers. We encourage you to review the relevant privacy policies of any service providers whose content appears on our platform.

Children's Privacy and Age Restriction

lb88 is strictly an adults-only platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, use, or store personal data from anyone under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will promptly delete that data and close the associated account. If you believe a minor has registered on lb88, please contact us immediately at [email protected] so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of lb88 after the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 3 business days.

Email: [email protected]